Billing & Collections Specialist $30
Laguna Hills, CA 92653 US
Our client in South Orange County is a an emergency restoration company. They help homeowners and businesses deal with fire damage, mold remediation, sewage restoration, or smoke and odor removal, trauma scene cleanup and water damage restoration.
Overview: The Billing & Collections Specialist invoices and collects payments from our customers. YOUR JOB is to make sure
we invoice jobs right away with a high degree of accuracy, then persistently collect the money ensuring we maintain a
steady stream of cash coming into the business. If you are not meeting set targets, you must manage that in real time and
make immediate changes to meet the targets. This job description outlines the duties that are included in your performance
Essential Duties and Responsibilities:
Primarily responsible for billing/collecting of services performed, collect on past due receivables. Receives and post
payments to accounts, monitors overdue accounts, and collects debt. Maintains files on the financial status of customer
accounts. Maintain accurate receivables and forecasting future receivables.
Accurately maintain files and documentation pertaining to accounts receivable
Invoice processing thru QBO
Accurately record A/R transactions thru QBO
Remote bank deposits
Send out notices to overdue accounts.
Collect payments and post to accounts.
Reach out to customers with unpaid debt and attempt to collect from them.
Maintain files on the financial status of accounts.
Keep track of delinquent accounts.
Make personal visits if necessary to collect debts.
Set up repayment plans according to ability to pay.
Advise customers of default consequences and debt repayment policies.
Record account changes (primary contacts, AP, address changes, etc.)
Delete old accounts and clean up files.
Negotiate credit extensions.
Compile reports on delinquent account for management.
Turn over accounts to attorneys.
Answer inbound calls
Work directly with our customers A/P team on outstanding A/R credits, refunds, vendor billing issues/reconciliation
Maintain accurate system syncing between Dash and QBO with the ability to identify and resolve system problems
Perform related duties as assigned by supervisor
Maintain compliance with all company policies and procedures
Collect deposits and progress payments
Maintain accurate files coach, teach and train (issues, complaints, process failures, etc.)
No past due job or compliance tasks
Constant improvement to current processes/procedures to meet company objectives
Attend and assist with company meetings and functions
Available 7: 00 AM until 6: 00 PM (phone calls, e-mail, voice mail, texts, etc.) daily and work 40-50+ hours per week
Lift over 50lbs regularly
Other projects as assigned
$25-30/hour with opportunity for performance bonus
Standard benefits per company policy (medical, 401k, etc.)