Orange, CA 92867
Responsibilities will include telephone debt collection via a high volume of outbound and inbound calls. Debt Collector must be customer service oriented, communicate effectively, and document all conversations. All notes logged in CRS (fico) system, no dialer.
Weekly call goals vary based on contact rate, inbound calls, and skip tracing. Focus is on medical, dental, car insurance, and bail bonds industries.
This is a duel factor secure call center environment and PCI compliant company.
Minimum one year experience in a high call telephone environment
Healthcare experience and/or bilingual is a plus
Data Entry, Typing and 10 key proficiency
High level of customer resolution required
FDCPA knowledge a plus
SCHEDULE: M F 8am 5pm