Customer Service Rep in Santa Ana

Santa Ana, CA 92704

Posted: 09/13/2019 Job Category: None Job Number: 1859093 Pay Rate: $18.00/hour
Customer Service & Sales Representative for our client in Santa Ana
Reports to: Plant Manager
Position Requirements:
  • Answers incoming calls and taking of products from distributers and customers regarding new order, billing, and product information.
  • Process orders, forms, purchase orders, applications, and billing.
  • Place or cancel orders.
  • Maintains financial accounts by processing customer adjustments.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with clients.
  • Maintains customer records by updating account information.
  • Update and file customer information in the customer service database during and after each call.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Resolves product or service problems by clarify customer' s complaint to management.
  • Provide Quotes, print cost sheets, verify pricing and delivery dates.
  • Create packing slip, shipper, certificate of conformance, and route to shipping department.

Customer Service Representative Skills and Qualifications:
Customer Service
Product Knowledge
Quality Focus
Problem Solving
Market Knowledge
Documentation Skills / Typing
Listening
Phone Skills
Resolving Conflict
Analyzing Information
Proficient Excel
Microsoft Word
ERP System
Microsoft Outlook
Microsoft Access

Requirements:
    • High school diploma/GED required (Associate degree in a business-related field preferred)
    • Minimum five-year experience in related field
    • Ability to sit for long periods at a time, kneel, stoop, and bend.
    • Ability to remain professional and courteous with customers always
    • Excellent verbal and written communication skills
    • Ability to Muli-Task

Working Conditions:
1.
Full Time day shift 40 hours work week.
2.
Occasional overtime may be required

Starting Hourly Wage: $16 to $18.
40-hour work week.
Work Hours: 8am to 5pm





























Customer Service & Sales Representative for Deltronic / Alameda Products
Reports to: Plant Manager
Position Requirements:
  • Answers incoming calls and taking for Deltronic and Alameda products from distributers and customers regarding new order, billing, and product information.
  • Process orders, forms, purchase orders, applications, and billing.
  • Place or cancel orders.
  • Maintains financial accounts by processing customer adjustments.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with clients.
  • Maintains customer records by updating account information.
  • Update and file customer information in the customer service database during and after each call.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Resolves product or service problems by clarify customer' s complaint to management.
  • Provide Quotes, print cost sheets, verify pricing and delivery dates.
  • Create packing slip, shipper, certificate of conformance, and route to shipping department.

Customer Service Representative Skills and Qualifications:
Customer Service
Product Knowledge
Quality Focus
Problem Solving
Market Knowledge
Documentation Skills / Typing
Listening
Phone Skills
Resolving Conflict
Analyzing Information
Proficient Excel
Microsoft Word
ERP System
Microsoft Outlook
Microsoft Access

Requirements:
    • High school diploma/GED required (Associate degree in a business-related field preferred)
    • Minimum five-year experience in related field
    • Ability to sit for long periods at a time, kneel, stoop, and bend.
    • Ability to remain professional and courteous with customers always
    • Excellent verbal and written communication skills
    • Ability to Muli-Task

Working Conditions:
1.
Full Time day shift 40 hours work week.
2.
Occasional overtime may be required

Starting Hourly Wage: $16 to $18.
40-hour work week.
Work Hours: 8am to 5pm

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