Ocean Import Agent
Torrance, CA 90502
The Ocean Import Agent Services large volume accounts with a strategic approach. Customer service is high level and company propriety system gives customers tracking information by the minute.
Collaborate with coworkers, company international offices, and third-party agents to ensure efficiency, excellent customer service, and continued customer relationship development
Understand and manage financial details of shipments for proper billing of customers
Generate, file, and maintain up-to-date customer records, reports, shipment documentation, etc.
Provide support (reporting, documentation, etc.) to internal and external customers (Sales Executives and Account Managers)
Involved in preparation and/or attendance in customer business reviews
Ensure adherence to customer SOPs, government agency regulations, and company standards
Ensure compliance with all government filings and regulations such as Federal Maritime Commission (FMC) and U.S Department of Commerce, etc.
1 - 2 years of Ocean Import experience required
Bachelor s degree preferred, High school diploma or GED required
Ability to work in a fast-paced and deadline-driven office environment
Excellent verbal & written communication skills and phone etiquette
Ability to multi-task, prioritize, and manage time effectively
Exceptional customer service skills and follow up
Proficient in Microsoft Office (Word, Excel, and Outlook) and using the internet
Knowledge or coursework in Supply Chain, Logistics and or International Business a plus
Hours: Mon-Friday 8am-5pm
Pay Rate: $26-$28 per hour DOE