Dispatcher

Buena Park, CA 90621

Posted: 09/21/2022 Job Category: Admin/Clerical Job Number: 2041854 Pay Rate: $20.00/hour

Job Description

We are seeking a seasoned dispatcher with logistics experience for one of the leaders in energy solutions experiencing hyper-growth in Orange County, CA. The ideal candidate should be able to multi-task, handle heavy call volumes calmly and professionally, be a self-starter with a team-first mentality, and exhibit exceptional communication both written and verbal. The ideal candidate will be someone with experience working in the Logistics/Trucking Industry.

Responsibilities/Duties:
- Respond to customers requests via email or phone
- Dispatch appropriate Technician to each call
- Communicate estimated time of arrival (ETA) to customers
- Verify not to exceed (NTE=customer s price limit)
- Ensure work order is updated
- Check for parts used in description and listen for materials used
- Verify time (travel and labor)
- Confirm valid part number & model/serial numbers
- Check if permits are needed
- Check if call number is under warranty
- Ensure the Warranty form is complete and attached prior to the Technician leaving the site
- Send copies to appropriate Weights and Measures County within 24 hours
- Ensure all forms have accurate information for hanging hardware and calibration
- Ensure Technician corrects any errors prior to sending in results
- Ensure pictures are attached if have new part
- Follow-up with customers to ensure our service was complete and satisfactory.
- Run various reports ensuring everyone is abreast of job statuses thus enabling prompt closure of jobs for billing
- Ensure appropriate personnel and clients are all made aware, (via email communication) of jobs that will require 3+ days to acquire parts
- Follow-up with appropriate personnel with all jobs that require multiple tech trips to a job site
- Dictate clear notes of duties when needed & prioritize workloads independently accordingly

Requirements/Skills:
- Able to work independently and with a team to reach a mutual goal
- Communicate clearly with clients and technicians verbally and written
- Able to calm distressed clients to resolve matters professionally and efficiently
- Use and interpret spreadsheets
- Proficiency in MS Office Word, Excel, Outlook
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