Posted: 03/23/2023 Job Category: None Job Number: 2067785

Job Description

Serves Sales Representative

Job Summary:
The Se rvice Sales Representative provides outstanding customer service and proactively reaches out to all customers on their service experience. This position tracks customer warranty status and solicits customers to renew or sign up for warranty packages. This role also assists in service administrative functions such as answering the phone, maintaining records, booking travel, creating quotes, preparing on-demand reports, and following-up with customers.
Essential Duties:
Customer Service
  • Take ownership of customer service program, including questions, forms, documentation, reporting, and suggested initiatives.
  • Follow-up with all customers on their service experience.
  • Document customer interactions, conversations and feedback.
  • Provide timely feedback to management on service failures and customer concerns.
  • Routinely generate and present customer service feedback reports to management.
Service Revenue Generation
  • Proactively research service revenue opportunities. Assist in service bids and quotes for warranty, parts etc. And work on documents or reports required.
  • Consistently track machine warranty status and systematically contact customers for warranty interest. Demonstrate strong service knowledge, and persuasive salesmanship to effectively convey service and warranty value.
  • Generate detailed reports on customers contacted, quoted and sales conversion rate.
  • Achieve or exceed agreed warranty and service revenue generation targets
Education and Experience:
  • Associate s or Bachelor s Degree; or
  • 1-3 years customer service or sales experience; or
  • Equivalent c ombination of education and experience.

Pay Rate: $20 - $24 plus commission.
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